YMCA Bundaberg respects and encourages the rights of all individuals to raise complaints and provide feedback without fear of retribution.
All complaints and feedback will be dealt with fairly, professionally and confidentially in a timely manner to ensure the best possible outcome for all parties and the continuous improvement of our service delivery. Complaints and feedback can be initiated via various channels, including:
· in person to any staff member of the YMCA Bundaberg
· phone (refer to Contact Us)
· feedback/complaints form below
If you wish to remain anonymous and/or don’t require any response then you can do so without leaving your name or contact details via the first 2 options above. By leaving your contact details with us, we can get back to you about how your feedback/complaint has been handled.